Support
Frequently Asked Questions
Do you offer custom engraving?
Yes. We specialize in personalized laser engraving for wood, metal, glass, and other premium materials. Reach out with your idea and we will help guide the process.
How long does custom work take?
Most custom jobs are completed within 2–6 weeks depending on the complexity, material, and order volume. We will confirm timing after reviewing your request.
Can I order a gift with a personal message?
Absolutely. We can engrave names, dates, initials, and short custom messages to make each piece personal and memorable.
Do you ship across Canada?
Yes, we ship across Canada and selected destinations in the United States and internationally. Shipping time varies by destination and order size.
What if my item arrives damaged?
Please contact us right away with photos and your order information. We will work to replace the item or resolve the issue promptly.
Still have a question? Email us at inbox@truedgelaserworks.ca and we’ll be happy to help.