Support
Returns & Exchanges
Return Window
We accept returns and exchanges for eligible items within 30 days of delivery. Items must be unused, in original condition, and returned in their original packaging where possible.
Custom Orders
Personalized and custom engraved items are made to order and are generally not eligible for return unless there is a quality issue or an error on our part.
How to Request a Return
- 1. Email us at inbox@truedgelaserworks.ca with your order number and reason for the return.
- 2. We will confirm whether the item qualifies and provide return instructions.
- 3. Ship the item back to us in secure packaging. Return shipping is the responsibility of the customer unless the issue is caused by a mistake on our end.
If your item arrived damaged or incorrect, contact us within 48 hours of delivery so we can resolve it quickly.